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Frequently asked service questions

Website design, web hosting and website maintenance

Questions before you purchase website + development.

How much does a new website cost?
There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the $8,000 range, but can be more or less depending on needs.
Do you only create WordPress website?
Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.
How long will it take to get a new website?
On average, we shoot for a six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.
Will you maintain my site for me?
We can! We provide on-going support for many of our clients. Check out our WordPress Support Packages.
Will I be able to update my site myself?
Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way. (Note: We love to answer your questions!)
Where should my website be hosted?
Hosting is super important! When it comes to hosting, you get what you pay for. We’ve developed a list of our absolute favorite hosts to help you find the right host at the right price. View our web hosting packages.
When do I pay?
For most projects, equal payments are made at the start, midway, and the end of the project, but we can work with you to set up a schedule that meets your needs. We understand that this is a big investment and want to help you budget for the expense in whatever way possible. We accept checks, PayPal, and all major credit cards.
Will my website be mobile-friendly?
Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.
How much input do I have in the process?
A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.
Who writes the content for the site?
Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can recommend copywriters who can help clean up or write original content for you at an additional cost.

Frequently asked questions for website management

What is website maintenance?
Website maintenance is the act of making a positive change to your website, such as upgrading your CMS platform, adding a new web page, changing out images, scanning for malware, or tweaking the design.
Is website maintenance expensive
Not really, it generally costs around $75/hour to have a website maintenance company perform work on your website. If you need a specialty service, such as custom programming or mobile app development, the hourly rate is often higher.
Can I maintain my own website?
If your website was built in a content management system, such as WordPress, then it should be possible for you to handle basic website updates on your own. If you run into trouble, just reach out to a web maintenance company for help.
What are examples of website maintenance?
Here are some of the most common web maintenance services we get asked to perform: Simple Content Changes Page Speed Improvements Platform Upgrades Plugin / Extension Updates Coverage Issue Fixes Structured Data Additions Open Graph Tags Implementation Google Tag Manager Setup Conversion Tracking Setup Image Optimization Live Chat Integration Error Log Fixes Contact Form Spam Fixes Caching Plugin Configuration SMTP Email Setup IP Address Restrictions Creation of Website Backups Creation of Development / Staging Websites A/B or Multivariate Testing 301 Redirect Setup Website Training / Support
Should I put my website in maintenance mode?
If you are making simple changes to your website, it isn't often necessary to place your website into a maintenance mode. This will have the negative effect of turning away search engines and website visitors. Instead, we recommend making changes on the live site, or testing them on a development / staging website first if they are more impactful.
How often should a website be maintained?
We recommend applying platform and extension updates monthly. For the content on your website, we recommend revising website copy at least once per year to ensure information is accurate. It is also a good idea to test your website on mobile devices every few months to ensure recent changes hasn't had a negative impact on mobile usability.
Why is website maintenance plan important?
Website maintenance is the process of ensuring that your site is running as smoothly and efficiently as possible. There are many tasks involved in this process, such as checking for broken links, monitoring how quickly pages load, and making sure that all plug-ins are activated and working. 1.) Most customers conduct research online When buying a product, 87% of people research it online. That means they'll most likely end up on your website before making a purchase. A lack of web maintenance can lead to a website that contains incorrect information, which results in disgruntled visitors – oops! 2.) Your website performance promotes your sales growth If your website is too slow, people will bounce out of the site and never come back. Your online store's functionality has a significant impact on purchases both in terms of quantity (how many), as well as quality (how satisfied they are). 3.) Site visitors value user experience A poor user experience on a site can hurt the reputation of your business. In fact, most visitors will leave in favor of your competition. Maintaining a website on a regular basis can protect against poor user experience and increases the chances of making a sale. 4.) Website maintenance supports your SEO strategy If you want your site to rank high on Google and other search engines, it's crucial that you keep up with technology. There are many ways in which technological changes can affect how well a website ranks, whether that's security issues, outdated content, or slow load times.
Are there other costs to running a website?
1.) Domain name renewal When you create your website, it is common to purchase a domain or web address. A domain name can be thought of as the website's identification and physical address. If you pay annually, you will likely be spending $15/year. While domain names are affordable, it's vital to maintain your payments so that you're the one who maintains ownership. 2.) SSL certificate You will also want to purchase a Secure Socket Layer (SSL) certificate for your website. This signifies how safe the site is and notifies people that they are on an encrypted connection when they visit them. An SSL certificate will also ensure your site meets security standards as dictated by Google and Mozilla, as well as business regulations like HIPAA. It is common to receive a free SSL certificate with most web hosting services, but paid SSL certificates might cost $95/year or more. 3.) Website hosting Hosting your website is only way to keep it up and running. The cost for hosting a site can be quite expensive, depending on how much space you need or the amount of bandwidth necessary to run smoothly at peak hours (especially with an e-commerce site). Website hosting providers offer different options, but they all provide a way to keep your website up and running: With a shared hosting service, your website is hosted on a server with many other websites. This will typically cost anywhere from $249year to $500/year for 10GB of storage space. You can use the free version of a website builder, like, which is user-friendly and has no hosting costs. If you choose a virtual private server (VPS), your site shares the server but has more resources than if it were on shared hosting. VPSs cost $50 to $200/month (or more) depending on your service level and support requirements. A dedicated server includes complete access to the server. This is a great option if you need dedicated server resources, but it can cost you $500 to $1,500/month for the server lease, server support, and software subscriptions.

Web hosting service questions

How quickly do you want to start?
Our website migrations are painless and often take place with zero downtime, as our shared hosting support staff takes care of the technical details for you. PLUS get standard migrations 100% FREE of charge! Not currently on a standard panel? That’s okay! Let our team know and we’ll put together a plan that minimizes your downtime and maximizes your user satisfaction – all at a schedule to suit you.
Want a fully managed experience with expert support?
You got it! 24/7/365! Our USA based admin and support teams are knowledgeable and highly trained to take care of your servers 24x7x365. Our technicians respond to queries within minutes and without passing you from department to department in order to resolve your issues. We’re proud of the excellent ratings our team receives and commit the resources to deliver on our promise to you, all day, every day.
Want easy, automated backups?
We set them up! Fully automated backup systems snapshot your installation, store off-server in case of disaster and can be deployed whenever they’re required. We include backups as standard, because who on earth would want to have a website that didn’t include backup protection. We try to think of everything, take care of it in advance, and include it at no additional charge – backups included.
Enjoy easy 1-click installing of software.
With Softaculous, you can deploy a blog, forum, or any other customized site, with the convenience of a single click. You can also keep them updated to avoid hack attempts with a one click upgrade as well. Softaculous makes it easy to deploy, maintain, and enjoy your platform without all the technical details of a manual installation.