FAQ

Frequently Asked Questions

Website design, development, eCommerce & web hosting questions

Knowledge. Passion. Fused Together.

We strategize beyond the Pixel squares

Before You Buy a Website Design & Development Package

How much does a website cost?
Our website packages start from around $5,000 and going up to $25,000 or more. The final price depends on the amount of time used to design and custom develop your project. We offer business-specific products to help keep the cost as minimal as possible, but custom design and/or development work is billed accordingly.
What happens after I decide to have my website built by ThePixel?
Once you have spoken with one of ThePixel’s Project Managers, you will receive a Website Proposal and Contract Business Document. This classified business PDF doc will help both parties collaborate better understand the deliverables while setting expectations. To learn more about ThePixel’s website design and development process.
If I don't want to update my own website content, can ThePixel do it for me?
Of course! We offer a range of management packages designed to save you time and ensure that your website is constantly reflecting a fresh look with the most up to date content. To find out more about the different management packages.
What happens if I have problems using the Content Management System?
Our website management packages include a dedicated support team that's always available by phone or e-mail Monday through Friday 8:00AM – 8:00PM (CST). If you have any problems or questions email info@the-pixel.com.
Do I need to purchase a website domain name?
No, all you have to do is choose the right one and we will do the rest. Our website design and development packages include registration of a .com domain name for 1 year, as well as the domain configuration required to make it work with your website.
What if I already have a website domain name?
No problem! We’ll gladly transfer your existing domain name to ThePixel free of charge!
How long will it take to build my website?
The development time depends on the requirements of your website. The most basic of websites can be up and running in as little as 48 hours. Typically, we aim to deliver your website within 6-8 weeks. Talk to a website consultant for more information. Learn more about our web design and development process.
Can ThePixel provide graphics that are relevant to my business?
Yes! ThePixel can use a combination of stock photography and images/graphics that relate to your business or industry to help create a professional design for your website.
What happens to my domain name and email if I cancel my service?
The domain name included with your account is registered in your name. If you decide to cancel your plan, you can choose to transfer your domain name to another provider. You will have to re-configure your e-mail addresses with the new servers settings. We can provide you with a static output of your website for transfer if required.
Can ThePixel help me promote my website?
Yes! As a standard procedure for all websites, we align our design principles with commonly accepted benchmarks for search engine optimization. All of our packages include full keyword, page title and meta-tag administration tools to increase the likelihood of a favorable search engine ranking. ThePixel also offers advanced site promotion plans for customers looking to develop a comprehensive online marketing strategy for their business. Our consultants will work within your budget and requirements to formulate an effective solution that increases online awareness and promotes your business to a wider global market.

eCommerce & Online Shopping Website Development

What is an eCommerce website merchant account?
A merchant account is the bank account that tracks and transfers all of the monetary transactions that occur through your website. Your first step in building your eCommerce site is setting up a merchant account with a provider.
How do I setup my eCommerce website merchant account?
Talk to your Pixel website consultant about ways to set up a merchant account with your banking institution.
Are ThePixel's websites and eCommerce platform secure?
Yes! All Pixel websites and eCommerce systems are completely secure. Each web hosting package includes 24 hour monitoring, virus protection and daily website and database backup. All eCommerce is secured by GoDaddy’s 128-bit SSL certificate encryption.
How much will it cost to add eCommerce to my website?
That all depends on how customized your eCommerce processes are and how many products you have. If your requirements fit our standard eCommerce package $5,000 to convert your new or existing site into a fully operational online store.

Website, Development, Web Hosting & Support

How do I pay for my monthly support and website hosting costs?
We accept the following methods of payment: Check: Full year in advance only PayPal: Automatically debited from a PayPal account, Debit or Credit Card
What kind of services can I expect from ThePixel once I launch my website?
We are constantly monitoring the Web and keeping up to date with the latest technologies. Our website designers, website developers and business consultants are always available to discuss the latest developments and potential opportunities that may enhance the utility of your website. To learn more about the additional services currently offered by ThePixel, please visit our business marketing services section.
Will I need development knowledge to maintain my website once it's launched?
No. Every package comes with a Content Management System and complete documentation for maintaining all aspects of your website. We also conduct complimentary training sessions for customers at our local training lab.
How do I pay for additional services such as website maintenance or training?
Services that do not occur on a fixed monthly basis (such as optional components and extra services) will be invoiced on a standard 14 day credit policy. Payment for these services can be made by check, credit card or direct transfer.

eMails

I'm not at the office and I need to check my email, how do I check it online?
ThePixel offers our clients webmail services, allowing you to access your email from any internet-enabled computer. just log on to http://webmail.{yourwebdomain}.com and enter your complete email address and password to get to your webmail control panel. You also have the option to forward emails to your gMail or receive emails through your Outlook. Contact us for more details.
I want to setup my email account in Outlook, what are the server settings?
We have a complete step-by-step email setup guide available for download. Contact us and we will be happy to help you.