We guarantee that network access to your servers and services shall be available 100% of the time, excluding emergency and scheduled maintenance. This includes all devices we provide that participate in delivery of your services including, but not limited to, our internet providers, routers, switches, cabling, firewalls, intrusion detection systems, intrusion prevention systems, web application firewalls, and load balancers.
Our Guarantee: If your ability to send and receive traffic is unavailable for more than 30 minutes, we will credit your account 1/30th of the monthly fees for each 30 minutes of downtime – up to one full month fees in a given billing period for the affected server(s) or service.