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Home > What We Do > Support and Maintenance

Support and Maintenance

Our business is built on the ongoing success of our clients

Support and Maintenance

Uptime and a fully functioning site are the two critical success factors for all our clients once a project goes live.

At ThePixel our business is built on the ongoing success of our clients. We offer support and maintenance on everything we build. We have a dedicated team of specialist support service staff, coupled with automated systems and processes to proactively monitor and deliver up to 24/7/365 support. What you get in return for our support contract is the assurance of application stability and support staff availability.

Our support customers can contact our support staff at any time, we will respond within the agreed Service Level Agreement timeframes (or even quicker than that!) and at the end of every month you’ll get a support services report which will list all the issues raised, all open and closed tickets and any changes applied to the live environment. The services applied to a support contract include but are not limited to the below.

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website-design-solutions
  • We’ll Build Your Site – If you need a new site built, or an existing site cleaned up, we can take care of you.
  • We’ll Handle The Edits – Stop trying to be your own webmaster. We’ll take care of everything.
  • We’ll Keep You Safe – Nothing’s worse than finding errors on your site. We’ll keep your site running smoothly.

Fully Loaded Website Maintenance Packages

OUTLOOK TOWER

$350.00/mo

Updated CMS, Plugins & Security

Website Monitoring

Weekly Off-Site Backups

24/7 Support

$3,800.00/annually

Sign Up

WATCH TOWER

$600.00/mo

7 Hours Dedicated Monthly Towards Development

Assigned Agent

Website Monitoring

Daily Off-Site Backups

Update CMS, Plugins & Security

24/7 Support

$6,700.00/annually

Sign Up

ALL-IN-ONE

$975.00/mo

11 Hours Dedicated Monthly Towards Development or Design

Access to a Web/Graphic Designer

Assigned Agent

On-Call Expert Advice

Website Monitoring

Daily Off-Site Backups

Update CMS, Plugins & Security

FREE 5GB SSD Web Space

24/7 Support

$10,500.00/annually

Sign Up

What's Included

We can help with hourly jobs or monthly plans for ongoing service.

Support and Maintenance Services

Peace of mind that if there's ever an issue we're only a phone call or email away

  • Performance tuning
  • Responding to server downtime and issues
  • Limited Development Support for Change Requests
  • Security Patches
  • Ongoing application maintenance of production environment code
  • Consulting Services
  • Application Admin Support for non-technical requests

Our Clients & Work

Pixel Perfect Web Designs

"One of the best decisions I made for my business!"

We love our website! Lindi’s knowledge and experience helped create a website that is fun and user friendly. When it’s time to made an update, she has always been available to make the changes – usually the same day! Thank you”

-Holli Hansen
Palmer’s Family Fun

One of the best decisions I made for my business! Working with Lindi at ThePixel has been a great experience. Response to any communication and question is quick and any projects are finished within just a few days. I would strongly encourage anyone looking to upgrade their website to use ThePixel!”

-Cody Scharf, DC
Thrive Spine & Sport

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ThePixel makes it easy for business owners to get the website they need at an affordable price in as little as 30 days. Say goodbye to drag and drop website templates, or waiting forever for your website.

Start Building Your Basic Website Template!

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