Providing great customer experience may be one of your biggest and best differentiators. Providing amazing experiences at critical touch points is a key way to stand out against your competition. One great way to show your customers you care about their experience is to build a truly customer-centric website.
How many times have you left a website in frustration, unable to find the information you needed or do the task you planned? Don’t be that website.
Here are 10 tips for building a customer-centric website that gives prospects and customers a positive experience: